Terms & Conditions

Welcome to NewLife Fertility Centre, Canada’s leading fertility clinic, providing a wide range of reproductive health services, including egg freezing, in vitro fertilization (IVF), intrauterine insemination (IUI), and other advanced fertility treatments. These Terms and Conditions outline the rules and regulations for using our website, accessing our services, and interacting with our clinic. By using our website or obtaining treatment at NewLife Fertility Centre, you agree to these terms in full.

These Terms and Conditions are intended to create a clear understanding of our rights and responsibilities, as well as those of our patients. They ensure a smooth and professional relationship between you and NewLife Fertility Centre, allowing us to provide high-quality, ethical, and effective fertility treatments.

Use of Website and Services

Website Content and Accessibility

NewLife Fertility Centre provides this website as an informational resource about our fertility treatments, patient services, and reproductive health. The website is regularly updated to ensure accuracy; however, we do not guarantee that all information will always be up to date or error-free. Any reliance you place on the information provided on our website is at your own risk.

We reserve the right to modify or discontinue any part of our website without prior notice. Access to certain sections of the website may require you to provide personal information, such as your name and contact details, in accordance with our Privacy Policy.

Eligibility for Services

To receive fertility treatments at NewLife Fertility Centre, you must be of legal age and capable of making informed medical decisions. If a minor requires medical services, a parent or legal guardian must provide consent. Patients must provide accurate medical history, disclose any pre-existing conditions, and undergo all necessary medical evaluations before treatment.

NewLife Fertility Centre reserves the right to refuse services in cases where treatment is deemed medically inappropriate, unethical, or beyond the scope of our expertise. Patients who engage in abusive, disrespectful, or threatening behavior toward staff may also be denied services.

Patient Responsibilities

Providing Accurate Information

Patients are required to provide complete and truthful medical history, including previous fertility treatments, underlying medical conditions, medications, and lifestyle factors that may impact treatment outcomes. Providing misleading or false information may result in the suspension or termination of services.

Compliance with Medical Advice

All patients must follow medical instructions provided by our fertility specialists. This includes attending scheduled appointments, following prescribed medication regimens, undergoing necessary testing, and complying with pre- and post-treatment care guidelines. Failure to adhere to medical recommendations may reduce the effectiveness of treatments or lead to complications.

Informed Consent

Before beginning any fertility treatment, patients must provide informed consent, which involves a detailed discussion with our specialists about the risks, benefits, success rates, and potential complications associated with their chosen procedure. Patients have the right to ask questions and seek additional information before signing consent forms.

Financial Policies

Pricing and Payment

The cost of fertility treatments varies depending on the services required. A detailed cost estimate will be provided before treatment begins, but the final cost may vary based on individual medical circumstances.

Payment for services must be made in accordance with the agreed-upon terms. NewLife Fertility Centre accepts various payment methods, including credit cards, debit cards, direct bank transfers, and financing plans through approved third-party providers. Patients are encouraged to discuss payment options in advance to ensure they can meet financial obligations.

Insurance Coverage

Some fertility treatments may be covered by private health insurance or provincial healthcare plans, depending on eligibility criteria. It is the patient’s responsibility to verify coverage with their insurance provider. NewLife Fertility Centre can assist with submitting claims; however, we do not guarantee reimbursement from insurance companies.

Medical Risks and Treatment Outcomes

Success Rates and Individual Variability

Fertility treatments, including IVF, IUI, and egg freezing, offer varying success rates based on factors such as age, underlying health conditions, and previous treatment history. While NewLife Fertility Centre employs state-of-the-art technology and experienced specialists, we cannot guarantee pregnancy or successful treatment outcomes.

Patients should be aware that multiple treatment cycles may be necessary to achieve a successful pregnancy. Our medical team will provide honest and realistic expectations based on each patient’s unique circumstances.

Potential Risks and Complications

Fertility treatments carry inherent medical risks, including but not limited to:

• Side effects from fertility medications (e.g., hormonal imbalances, nausea, mood changes).
• Risk of multiple pregnancies in cases where multiple embryos are transferred.
• Ovarian hyperstimulation syndrome (OHSS), a condition caused by an excessive response to fertility medications.
• Surgical risks for procedures such as egg retrieval or embryo transfer.

All risks will be discussed in detail with patients before treatment begins. It is crucial for patients to promptly report any unusual symptoms or complications to our medical team.

Confidentiality and Data Protection

NewLife Fertility Centre is committed to maintaining the confidentiality of patient information. We adhere to strict privacy protocols to protect personal and medical data from unauthorized access, disclosure, or misuse.

Patients’ medical records will only be shared with authorized healthcare professionals involved in their treatment. We will not disclose patient information to third parties without explicit consent, except in cases required by law (e.g., public health reporting, legal subpoenas).

For more details, please refer to our Privacy Policy, which outlines how we collect, use, and protect patient data.

Code of Conduct for Patients

All patients and visitors at NewLife Fertility Centre are expected to conduct themselves in a respectful and professional manner. Any behavior that disrupts clinic operations or compromises the well-being of staff and other patients will not be tolerated. Unacceptable behavior includes:

• Verbal or physical abuse toward medical staff or other patients.
• Disruptive conduct that interferes with medical procedures.
• Providing false information or withholding critical medical details.
• Engaging in discriminatory or harassing behavior.

Failure to adhere to our code of conduct may result in termination of services and refusal of future appointments.

Limitation of Liability

While NewLife Fertility Centre strives to provide high-quality fertility care, we are not liable for:

• Unsuccessful treatment outcomes, including failed pregnancies or miscarriages.
• Adverse reactions to medications or medical procedures.
• Financial losses related to fertility treatments, including uncovered expenses.
• Third-party service provider actions (e.g., external laboratories, financing agencies).

Patients assume responsibility for the decisions they make regarding their fertility treatments. Our specialists will provide medical guidance, but ultimate responsibility for treatment choices rests with the patient.

Amendments to These Terms

NewLife Fertility Centre reserves the right to modify these Terms and Conditions at any time. Any updates will be posted on our website, and continued use of our services implies acceptance of the revised terms. We encourage patients to review this page periodically for any changes.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

• By Phone: +1 905-896-7100
• By Email: hello@newlifefertility.com
• By visiting this page on our website: https://newlifefertility.com/contact-us/

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.