NewLife Fertility welcomes feedback from patients. Do you have a compliment, complaint, or suggestion?

Report an Incident

A patient safety incident is an event or situation which could have resulted, or did result, in unnecessary harm to a patient.

If you are a current NewLife Fertility patient and experienced an incident during your care, or you have a suggestion/feedback, NewLife Fertility welcomes you to report the incident in one of the following ways:

 

The Quality & Patient Experience Department will follow up with you regarding the incident.

 

What we will do:

Once your complaint has been received we will take action to ensure it is dealt with quickly and effectively as per our Complaints and Feedback Standard Operating Procedure.  A summary of that procedure is below:

  • We will acknowledge your complaint/feedback within 2 working days
  • We will launch an investigation into the circumstances leading up to and during the episode(s) that your incident relates to
  • We will ask all of the staff involved for their statements and the relevant entries in your records during the episode(s)
  • All of the statements and records will be reviewed and a letter summarising and attending to the issue(s) you have raised will be formulated
  • Any actions arising from the issue(s) you identify and the investigation will be implemented in a timely and effective manner to prevent reoccurrence
  • We will write to you with a response to your complaint within 20 working days
  • If there is a delay in the response, we will write to you and let you know why and let you know the date by which we hope to have completed our response

Send us a Your Complaint/Feedback

Submit your Complaint/Feedback